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Altus Privacy Policy
Effective Date: December 18, 2025
ALTUS POWER (“Altus”, “we”, “our”) respects your privacy. This Privacy Policy describes the types of data we collect about our customers and users of our website at www.altuspower.com (the “Site”) (together with the services we provide, our mobile application and any other services where this Privacy Policy is posted, collectively, the “Services”), how we use the data, and how we disclose it.
By using the Services, including by visiting our Site, you acknowledge the applicability of this Privacy Policy and represent that you have read, acknowledge, and consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you should not use the Services. This Privacy Policy does not apply to websites that we do not operate.
For further information on how we process your personal data, please use the links below to jump to the listed section:
We collect data you provide to us, including when you create an account, communicate with us (e.g., email us or fill out a form on our Site), or otherwise interact with us online or offline. Such data may include:
You may be required to provide us with some data in order to subscribe to our Services.
Data collected automatically. We may collect certain data automatically, some of which is collected using cookies and other similar technologies, and which may include:
Cookies and Similar Technologies
Like many online services, we use cookies and similar technologies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We and some third parties may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Services and to market the Services or other products. We may use cookies to collect information about your online activities on websites and connected devices over time and across third-party websites, devices, apps and other online features and services. For more information about how we use these Cookies, please see Analytics and Advertising. To learn more about the Cookies that may be served through our website and how you can control our use of cookies and third-party analytics, please see Your Rights and Choices.
We may use the data that we collect for any of the following business purposes.
To process data for other purposes when you consent to such processing and/or as otherwise permitted by applicable laws.
We may aggregate and/or de-identify data. We may use aggregated and/or de-identified data for any purpose and disclose such data to any party for any purpose, in our discretion.
We may disclose data to the following types of entities and in the following circumstances.
We may transfer the data that we collect about you to recipients in countries other than the country in which the data originally was collected, including the United States. Those countries may not have the same data protection laws as the country in which you initially provided the data or where you live, and data may be accessible to law enforcement and national security authorities under certain circumstances. By using the Services or providing us with any information, you consent to your information being stored in, processed in, and transferred to the United States and other applicable countries.
Altus maintains technical and organizational safeguards to help ensure an appropriate level of security and confidentiality for your data, in accordance with our policies and applicable legislation. However, no method of transmission over the Internet, or method of electronic storage, is completely secure, so we cannot guarantee complete security of your data. You provide data at your own risk.
To determine the appropriate retention period for your personal data, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements. The time period for which we retain data depends on the purpose for which we collect and use it. In all cases we keep data for as long as necessary to fulfill the purposes for which we collected it. We will then delete the data, unless we are legally required to retain it or if we need to retain it in order to comply with our legal obligations (for example, for tax and accounting purposes).
We use tracking and analytics services such as Google Analytics to track and analyze how visitors use our Services. Google's right to use and share information collected by Google Analytics about your visits to the Services is governed by the Google Analytics Terms of Service and the Google Privacy Policy. In addition, we work with agencies, ad networks, and other advertising companies to place ads for our Services on other websites and services. For example, we place ads through Google, Facebook, LinkedIn and others that you may view on their platforms as well as on other websites and services.
As part of this process, we may incorporate tracking technologies (including Cookies) on our Services in order to provide you with tailored advertisements across the Internet. These tracking technologies may collect information about your activity across time and services (including on our Services and other websites such as web pages you visit and your interaction with our advertising and other communications) and use this information to make predictions about your preferences, develop personalized content, compile reports and deliver ads that are more relevant to you on other websites ("Interest-based Advertising"). This information may also be used to evaluate the effectiveness of our online advertising campaigns.
We also use audience matching services to reach people (or people similar to people) who have visited our Services or are identified in one or more of our databases ("Matched Ads") by uploading a customer list to a technology service or incorporating a pixel from a technology service into our own Services, and the technology service matching common factors between our data and their data. For instance, we incorporate the Facebook pixel on our Services and may share your email address with Facebook as part of our use of Facebook Custom Audiences.
For further information on the types of tracking technologies we use on the Services and your rights and choices regarding analytics, Interest-based Advertising, and Matched Ads, please see Information Collected Automatically and Your Rights and Choices.
Depending on your residency (including California, Virginia, Colorado, Connecticut, Delaware, Florida, Iowa, Maryland, Minnesota, Nevada, New Jersey, Tennessee, Texas, and Utah), and in accordance with applicable laws, you may have the right to request that we:
To exercise any of these rights, please submit a request using the information in the "Contact Us" section, call our toll-free number at 1.888.88.ALTUS, or email us at hello@altuspower.com. We will take steps to verify your identity before complying with your request. If you have an account with us, we may verify your identity by requiring you to sign into your account. If you do not have an account with us, we may require you to provide any of the following information: email address; postal address; telephone number, or other information. In addition, if you do not have an account and you ask us to provide you with specific pieces of personal information, we may require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.
Certain information may be exempt from such requests under applicable law. For example, we need certain types of information so that we can provide the Services to you. If you ask us to delete it, you may no longer be able to access or use the Services. We reserve the right not to respond to requests where we have no legal obligation to do so.
Depending on where you live, you may be able to designate an authorized agent to submit requests on your behalf. However, we may require written proof of the agent's permission to do so and verify your identity directly.
If we deny your request in whole or in part, you may have the right to appeal the decision depending on where you live by contacting hello@altuspower.com.
Opt Out of Sale or Sharing or Processing of Personal Information for Targeted Advertising.
Residents of the states listed above may opt out of the "sale" of their personal information. Such residents may also opt out of the sharing or processing of their personal information for targeted advertising. Applicable law broadly defines "sale" or "share" in a way that may include allowing third parties to receive certain information such as Cookies, IP address, device identifiers, browsing behavior, contact information and/or other activity to enable targeted advertising to you. We may share or process such information to deliver targeted advertising to you about our Services.
If you or your authorized agent (where legally applicable) would like to opt out of the processing of your information for such purposes, you may manage your cookie settings by clicking the “Your Privacy Choices” link in the footer of our Site and following the instructions. For non-cookie based information used for Matched Ads, you may request on our website via the "Contact Us" page.
You may still receive advertising; it just may not be tailored to your interests. Please note, if you use different browsers, devices, or services you will need to make your choice on each browser or device where you want to opt out.
Please note that if you have a legally recognized browser-based opt out preference signal turned on via your device browser (such as Global Privacy Control), we recognize such preference in accordance and to the extent required by applicable law.
Tracking Technology Choices.
Most browsers accept Cookies by default. You can instruct your browser, by changing its settings, to decline or delete non-essential Cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit Cookies is subject to your browser settings and limitations. If you disable or remove tracking technologies some parts of the Site may not function correctly.
Analytics and Targeted Advertising Choices.
You can opt out of the processing of certain data collected by Google Analytics, by downloading and installing the browser plug-in available at https://tools.google.com/dlpage/gaoptout. For targeted advertising, in addition to the opt outs described in Your Rights and Choices above, we may be required to give you the choice to opt out of receiving targeted ads placed by certain companies we work with. Most of these companies are participants of the Digital Advertising Alliance ("DAA") and/or the Network Advertising Initiative ("NAI"). For more information about Interest-based Advertising and to understand your options, including how you can opt-out of receiving behavioral ads from participating companies, please visit the DAA website opt-out at www.aboutads.info/choices , or the NAI opt-out at www.networkadvertising.org/choices. Even if you opt-out of Interest-based Advertising by a participant, tracking technologies used on the Services may still collect data for other purposes including analytics. You may still see ads from us, but the ads from the participants from whom you opted out will not be targeted based on behavioral information about you and may therefore be less relevant to you and your interests.
Please note that your DAA and/or NAI opt out only applies to the specific web browser you use so you must opt out of each web browser on each device you use. To successfully opt out, you must have cookies enabled in your web browser (see your browser's instructions for information on cookies and how to enable them). Once you opt out, if you delete your browser's saved cookies, you will need to opt out again.
We are not responsible for the effectiveness of, or compliance with, any opt out options or programs, or the accuracy of any company statements regarding their opt out options or programs.
Do Not Track Signals
Please note that we do not recognize or respond to “Do Not Track” signals (a privacy preference that can be set in some browsers), as the Internet industry is currently still working on Do Not Track standards, implementations, and solutions. Please note that Do Not Track is different than the legally recognized browser-based opt-out signals referenced below.
Other Preference Options
Mobile App Notifications. Our mobile app may send you notifications. If you do not wish to receive notifications, you can turn them off via your device settings.
Your Marketing Communications Choices. We and our vendors, including our third-party advertising partners, may send you Altus Power-related direct marketing communications as permitted by law, including by email, text messages and phone call. To opt out of marketing emails or to request to be added to our Do Not Call List or Do Not Mail List, you may use one of these methods:
This California Consumer Privacy Notice (“Notice”) supplements the Privacy Policy above and applies solely to California residents. The California Consumer Privacy Act (as amended, “CCPA”) requires us to provide you with certain additional information about how we collect, use, and disclose your “personal information” (as defined in the CCPA) that we collect online and offline.
A. Categories of Personal Information We Collect, Use, Disclose, and Retain
Throughout this Privacy Policy, we discuss in detail the specific pieces of personal information we collect, the sources of that information, and how we disclose it. Under the CCPA, we also must provide you with the categories of personal information and sensitive personal information we collect and disclose for business or commercial purposes.
As described further in the Privacy Policy above, the following table provides information about our practices in the 12 months leading up to the effective date of this Privacy Policy in relation to the categories of personal information that we generally collect from California residents, the purposes for which we use the information, and the categories of other parties to whom we disclose personal information for a business purpose.
As used below, unless otherwise specified, “Perform our contract with you” includes the following uses of personal information as listed above: to provide you with the Services, to set up and maintain customer accounts, for accounting and invoicing purposes, to manage contracts, orders, and subscriber agreements, to provide troubleshooting and customer support services, for user authentication and security purposes, and to create a usage report and log for each user.
We retain personal information as described in the “Retention of Data” section above.
B. California Consumer Privacy Rights
In addition to the rights set forth in the Your Rights andChoices section above, if you are a California resident, you may have the rightto receive information about the financial incentives that we offer to you, ifany. You also have the right to not be discriminated against (as provided forin applicable law) for exercising certain of your rights.
C. “Sales” and “Sharing”
The CCPA places certain obligations on businesses that “sell” or “share” personal information for purposes of “cross-context behavioral advertising”, as defined in the CCPA. Our disclosure of personal information to third parties for purposes of analytics and certain types of advertising is considered a “sale” of personal information or the “sharing” of personal information for purposes of “cross-context behavioral advertising.” We do not knowingly “sell” or “share” the personal information of children under 16.
In the 12 months leading up to the effective date of this Privacy Policy, we have “sold” or “shared” – under the CCPA’s definition of these terms – the following categories of personal information: identifiers, Internet or other electronic network activity information, commercial information.
California residents can opt out of such targeted advertising by clicking the “Your Privacy Choices” link at the footer of any page of the Site. Please note that we also respond to and abide by opt-out preference signals sent through the Global Privacy Control. Any opt out preferences you have exercised through these methods will only apply to the specific device/browser on which you made them. For more information on how to use the Global Privacy Control, see www.globalprivacycontrol.org
D. Right to Limit
The CCPA also allows you to limit the use or disclosure of your “sensitive personal information” (as defined in the CCPA) if your sensitive personal information is used for certain purposes. Please note, in the limited circumstances that we process sensitive personal information as defined by the CCPA, we do not use or disclose it other than for disclosed and permitted business purposes for which there is not a right to limit under the CCPA.
E. California “Shine the Light” Disclosure
Under California’s “Shine the Light” law gives residents of California, under California Civil Code § 1798.83, you have the right to opt out of our disclosure of certain categories of “personal information” (as defined in the Shine the Light law) to third parties for their marketing purposes. To make such a request, you may submit on our website via the "Contact Us" page. Please note that we do not disclose personal information to third parties for their own marketing purposes.
The Services may contain links to other sites, products, and services that are external and not owned or controlled by us and to which this Privacy Policy does not apply. We are not responsible for the privacy practices employed by, or content provided by, such other sites, products, and services. We encourage you to be aware when you leave Services and to review the privacy policies of any third-party websites or services, as you will be subject to their policies, rules, and terms.
If you have questions about how Altus handles your data, please reach out by emailing or writing to us at:
Altus Power, Inc.
2200 Atlantic St Floor 6
Stamford, CT 06902
Attention: Altus Digital
Email: hello@altuspower.com